• Amazon Pay: Gain Market Share through Product Improvement & New Features


Challenge Details

Case Study brief: In this challenge you need to improve the product & its features so as to gain market share in a competitive market segment
Difficulty: Hard
Skills Evaluated: Analytical Ability, Problem Solving, Product Strategy, Research

You are a part of the PM team* at Amazon Pay and have just come out of a meeting with the Head of Business for Amazon Pay India. In the meeting it was repeatedly highlighted how Google Pay and PhonePe are dominating the payments landscape & specifically UPI payments.

You have been tasked to find ways in which this dominance can be countered.

While your product has been steadily gaining market share and you are confident of its capabilities, you wonder what exactly it is that you can do differently so that Amazon Pay can become a default choice for UPI payments.

With this background, in this challenge, you need to define a product strategy that can give a quick and sizeable jump in market share for Amazon Pay.

Importantly, the gain in market share, must be sustainable in the long term.

The strategy could consist of product changes/tweaks, new product offerings, design changes, integrations: basically you have a free hand. 

But you must create a clear plan of action: the plan must create a true dent and not just be about an iterative improvement.

Finally, it is essential that the plan is executable quickly (avoid plans that stretch beyond 1 month)

*PM team can be substituted for Design team, basis your interest area

Please Note:

  • Amazon Pay is NOT hosting this challenge. This is only a learning exercise. However, the top solutions will be shared with Amazon Pay
  • The above is a purely hypothetical scenario, meant to aid thinking and give context

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#

Name

Score

Solution

Gold Medal
Profile photoNamita  
7.8
Gold Medal
Profile photoSmita  
7.8
Silver Medal
Profile photoLavina  
7.7
3
Profile photoGayathri  
7.6
4
Profile photoAlpana  
7.4
4
Profile photobansal.konica 
7.4
5
Profile photoAkash  
7.3
5
Profile photoIshita  
7.3
6
Profile photoAravinthganesh  
7.2
6
Profile photoPriyal  
7.2
6
Profile photoUtpal  
7.2
7
Profile photoGandharv  
7.0
8
Profile photoAnkit  
6.2
9
Profile photoSmarnika  
5.9
10
Profile photoSathya  
5.8
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