Case Study brief: Visually enhance the payment experience to match/exceed industry leaders like GPay, PhonePe
Difficulty: Medium

BHIM Problem Statement

UPI based payments have literally exploded over the past couple of years. 

3rd Party apps like PhonePe, GPay have pretty much captured the market for UPI based payments, with significant gains in volumes and transactions. 

However, one player that has seen a decrease in market share is BHIM. While some of this is attributable to lack of discounts and merchant push, visually and UX wise, BHIM does feel like a step back when compared to the likes of PhonePe, GPay, Paytm and several other neobank apps. This is despite the app having no ‘functional issues’ and being rather easy to use

So, in this challenge, you need to enhance the overall look and feel of the BHIM app: the focus should be on the screens that form the payment flows, as this is the use case that matters the most to users. 

You may choose to also visually enhance other aspects of the app (eg, homescreen, contacts, add beneficiary), time permitting.

Expected output

Design file in Figma, Adobe XD etc. and a supporting documents (pdf) explaining the changes and improvements you have made. 

Recommended

Primary user research, especially amongst users who DO NOT presently use BHIM, to understand why so.

Evaluation parameters:

Design Sense, Research, Analytical Ability, Communication Skills

Resources: BHIM app | iOS | Android

Join the discussion: Event forum page

View More ▼ Close

Solve this Case Study and Add to Your Portfolio

Get Score & Certificate. Additionally you can also opt to get feedback from Mentor

🤺 Powers


Choose a Mode to Unlock ✨ Special Powers ✨


⏱ You will have 12 days to complete this challenge

$ 4.99
Challenger icon

Challenger

  • Youtube icon View  Discussion Recording
  • 🔖 Certificate  of Appreciation
  • 💯Get  UXP, Overall Score  &  Leaderboard Rank
$ 9.99
Zen icon

Zen

  • 📊 Detailed  Scorecard
  • View  All Solutions if you Submit
  • +
  • Ninja iconEverything in Challenger
superpower
🗣Get 1-on-1 Feedback
$ 10
superpower
💬Assist Mode
$ 10

#

Name

Score

Solution

Gold Medal
Profile photo
Ayush Raj
UI UX Designer, TEDxDTU
-
Silver Medal
Profile photo
Ruchira
UX Designer, Deloitte Digital
-
Bronze Medal
Profile photo
Sahith
UI UX Designer, Comet Lab
-
-
Profile photo
Harshita
Product Designer, Innovaccer
-
-
Profile photo
Kajol
-
-
Profile photo
Sreenivasan
-
-
Profile photo
Shreyas
Product Designer, Border free tech
-
-
Profile photo
Chandan
UX Designer, wTVision
-

Want to know how to solve this Case Study?

Know More

It is a way for you to practice and test your skills in solving real world product problems, on-demand. These challenges are featured problems from our Hackathons, Weekly Challenges, Events and Learning Hackathon initiatives and are based on solving real world UX problems.

When you take one of these challenges. Based on the plan opted, you get various benefits:
- You will be able to solve for these problems and see how your solution ranks amongst peers submissions
- View the Top solutions given by Product and Design professionals
- All submissions are graded by UXHack and you get a detailed scorecard for your submission alongwith a Certificate of Participation
- Get one-on-one feedback for improvement areas, which our participants love

Various benefits which you can get by taking challenges:
Improve your skills
- Test your skills on a real world product problem and identify your strengths and weaknesses
Peer based Learning
- Refine your thinking by viewing other top solutions
Hiring
- You can add this case study to your portfolio and showcase it to potential recruiters. We have had users leverage this to publish their submissions on various sites like UXPlanet.org
- Gain knowledge about the said product & industry that can help you prepare for an interview for similar companies. Most companies do give out similar case studies to solve as part of their hiring process
- We help companies hire through our community and they seek our recommendations on who is the best fit. Thus, your submissions help us to recommend your profile wherever it fits in best and we don't have to just rely on your CV/past portfolio
Compete
- You get UXPs for your submission which helps you improve reputation on UXHack platform and improve your ranking in overall leaderboard. We have an annual leaderboard which we announce in January where we promote top 10 across our newsletter and social media platforms.

Our challenges cover a gamut of Product & Design skills such as User Research, Competition Analysis, Wireframing, Prioritization, Information Architecture, Interaction Design and more

The grading of submission is done by the UXHack team. We grade any submission on various parameters on a 10 point scale (few parameters change basis the challenge in consideration). However, some common parameters usually are: Problem Solving, Research & Solution Detailing
An overall score is calculated for the submission which is not the average of scoring parameters. Overall score is also on a 10 point scale.

Once you register for a challenge, a submission window is available on the same challenge page. You can submit your solution on the challenge page itself and if need be attach documents (PDF recommended)

Once you submit a solution, and after the end of the due date, your submission is evaluated by the UXHack team. It takes us maximum of 3 days to share your scores with you. Based on the plan you avail, after your scores are published, you get to view a detailed scorecard as well as see other solutions. If you have opted for a feedback, you also get personalized feedback.

Please note: Once submitted, you can make unlimited changes to the solution, before the due date.

You can opt for Assist mode as shown above where our experts will guide you on how to approach. Also, you get access to a Whatsapp group of previous participants where you can also post your queries.

There are two ways to do that:
- You can take this challenge and opt for Zen or a Booster. Provided you submit your solution, post the due date, you will be able to see other solutions.
- Or, if you just want to view solutions, Click Here

View Free solution for Bhim Challenge

  • Gift
    Access to 50+ solutions
  • Trophy
    One solution from every challenge
  • Video
    View discussion preview videos
  • card
    No card details required
Continue with Email
Already a UXHack Member?Login