Play Quiz TGIF #23: A Fun Quiz on Product & Design
Case Study brief: In this challenge you need to research, define and detail out the Product roadmap strategy for Zoho SalesIQ Chatbot
Difficulty: Hard
Skills Evaluated: Analytical Ability, Communication Skills, Prioritization, Problem Solving, Research


You are a Product Manager for Zoho's SalesIQ product (a live chat software). The rise of live chat software for better customer support, more sales is more or less established.

Over the last few years, this space has become quite competitive what with more than 25+ players worldwide including names like Drift, Crisp, FreshChat, Zoho and many more operating.

And with chatbots slowly making headway (Drift has already launched one and marketing this as the future), this industry is ripe for disruption.

While chatbots will obviously improve efficiency, not all scenarios can be covered in the near future.

So with this in mind, what should be the product strategy for SalesIQ going forward?

What top 3 features you will present to management to differentiate SalesIQ chatbot from others in the industry and get a buy-in?

We are not looking for designs or wireframes, only your approach to top 3 features and a basic detailing of those.

The key skills you will be evaluated on: Market Research & Analysis, Competition Analysis ,Feature Ideation & Prioritization

Please Note:

1. A submission format will be available in a few days. You can start drafting the notes meanwhile

2. Bonus points for primary user research

3. This is an assessment presented by UXHack and Zoho has no role in it

References:

1. FinancialExpress - Chat is the new SaaS mantra

2. ProvideSupport - AI Chatbots vs Human powered Live Chat

3. Capterra - Live Chat Software Tools


View More โ–ผ Close

Solve this Case Study and Add to Your Portfolio

Get Score & Certificate. Additionally you can also opt to get feedback from Mentor

๐Ÿคบ Powers


Choose a Mode to Unlock โœจ Special Powers โœจ


โฑ You will have 7 days to complete this challenge

$ 4.99
Challenger icon

Challenger

  • Youtube icon View ย Discussion Recording
  • ๐Ÿ”– Certificateย  of Appreciation
  • ๐Ÿ’ฏGet ย UXP, Overall Scoreย  & ย Leaderboard Rank
$ 9.99
Zen icon

Zen

  • ๐Ÿ“Š Detailed ย Scorecard
  • โœ… View ย All Solutionsย if you Submit
  • +
  • Ninja iconEverythingย inย Challenger
superpower
๐Ÿ—ฃGet 1-on-1 Feedback
$ 10
superpower
๐Ÿ’ฌAssist Mode
$ 10

#

Name

Score

Solution

Gold Medal
Profile photo
Harsha Vardhini
Product Manager, Stealth Startup
9.0
Silver Medal
Profile photo
Nahush
Product Manager, DPDzero
8.2
Bronze Medal
Profile photo
Debajyoti
Senior Business Analyst, Tata Consultancy Services Limited
8.0
Bronze Medal
Profile photo
Shubham
Engineer Manager II, Reliance retails
8.0
4
Profile photo
Bhavaani
7.6
4
Profile photo
Prajakta
7.6
4
Profile photo
Rakshita
7.6
5
Profile photo
Sumit
Business Analyst, GE Healthcare
7.5
6
Profile photo
Manish
Product Manager, DLT Apps
7.2
7
Profile photo
Aayush
6.8
7
Profile photo
Ganesh
6.8
8
Profile photo
Arpit
6.4
8
Profile photo
Sharath Kumar
6.4
8
Profile photo
Suman
Product Manager, IDFC First Bank
6.4
9
Profile photo
Maclynn
6.0
9
Profile photo
Mohd
Product Manager, S&P Global
6.0
9
Profile photo
Sangeeta
6.0
10
Profile photo
Akash
5.8
10
Profile photo
Nikhil
5.8
11
Profile photo
Vijayant
5.6
12
Profile photo
Hiren
5.4
12
Profile photo
Narendra
5.4
13
Profile photo
Rekha K
5.2
14
Profile photo
Madhumita
5.0
14
Profile photo
Ria
5.0
14
Profile photo
Saurabh
5.0
15
Profile photo
Shreenandan
4.8
16
Profile photo
Ruchi
Product Manager, YourOaks
4.6
16
Profile photo
Yangya Prakash
4.6
17
Profile photo
Anish
Product Manager, SkillClash
4.4
17
Profile photo
Paramjit
4.4
18
Profile photo
Sravika
4.2
19
Profile photo
Kaushik
4.0
19
Profile photo
Sandhya
Senior Product Manager, Tata Digital
4.0
19
Profile photo
Yeshwanth
4.0
20
Profile photo
Aditya
3.6
21
Profile photo
Kumar
2.4
21
Profile photo
Kumar
2.4
22
Profile photo
Nayan K
Senior Product Manager, Enable Healthcare
1.4
23
Profile photo
Anuprem
1.0
23
Profile photo
Keshavaram
1.0
23
Profile photo
Mayuri
1.0
23
Profile photo
Puneet
Product Manager, DELL EMC
1.0
23
Profile photo
Uma
Senior Product Manager, CVS Health
1.0

Want to know how to solve this Case Study?

Know More

It is a way for you to practice and test your skills in solving real world product problems, on-demand. These challenges are featured problems from our Hackathons, Weekly Challenges, Events and Learning Hackathon initiatives and are based on solving real world UX problems.

When you take one of these challenges. Based on the plan opted, you get various benefits:
- You will be able to solve for these problems and see how your solution ranks amongst peers submissions
- View the Top solutions given by Product and Design professionals
- All submissions are graded by UXHack and you get a detailed scorecard for your submission alongwith a Certificate of Participation
- Get one-on-one feedback for improvement areas, which our participants love

Various benefits which you can get by taking challenges:
Improve your skills
- Test your skills on a real world product problem and identify your strengths and weaknesses
Peer based Learning
- Refine your thinking by viewing other top solutions
Hiring
- You can add this case study to your portfolio and showcase it to potential recruiters. We have had users leverage this to publish their submissions on various sites like UXPlanet.org
- Gain knowledge about the said product & industry that can help you prepare for an interview for similar companies. Most companies do give out similar case studies to solve as part of their hiring process
- We help companies hire through our community and they seek our recommendations on who is the best fit. Thus, your submissions help us to recommend your profile wherever it fits in best and we don't have to just rely on your CV/past portfolio
Compete
- You get UXPs for your submission which helps you improve reputation on UXHack platform and improve your ranking in overall leaderboard. We have an annual leaderboard which we announce in January where we promote top 10 across our newsletter and social media platforms.

Our challenges cover a gamut of Product & Design skills such as User Research, Competition Analysis, Wireframing, Prioritization, Information Architecture, Interaction Design and more

The grading of submission is done by the UXHack team. We grade any submission on various parameters on a 10 point scale (few parameters change basis the challenge in consideration). However, some common parameters usually are: Problem Solving, Research & Solution Detailing
An overall score is calculated for the submission which is not the average of scoring parameters. Overall score is also on a 10 point scale.

Once you register for a challenge, a submission window is available on the same challenge page. You can submit your solution on the challenge page itself and if need be attach documents (PDF recommended)

Once you submit a solution, and after the end of the due date, your submission is evaluated by the UXHack team. It takes us maximum of 3 days to share your scores with you. Based on the plan you avail, after your scores are published, you get to view a detailed scorecard as well as see other solutions. If you have opted for a feedback, you also get personalized feedback.

Please note: Once submitted, you can make unlimited changes to the solution, before the due date.

You can opt for Assist mode as shown above where our experts will guide you on how to approach. Also, you get access to a Whatsapp group of previous participants where you can also post your queries.

There are two ways to do that:
- You can take this challenge and opt for Zen or a Booster. Provided you submit your solution, post the due date, you will be able to see other solutions.
- Or, if you just want to view solutions, Click Here

View Free solution for ZohoSalesIQ Challenge

  • Gift
    Access to 50+ solutions
  • Trophy
    One solution from every challenge
  • Video
    View discussion preview videos
  • card
    No card details required
Continue with Email
Already a UXHack Member?Login