Job Description
Overview
Amazon is seeking a Principal Product Manager to define the long-term vision for Associate Experience, establishing the product strategy for the next generation of workforce experiences. The role involves close partnership with various teams and senior leaders to drive product strategy and improve associate capability, customer outcomes, and operational efficiency. The ideal candidate will have experience in technical product or program management and influence senior level stakeholders.
Experience
8+ years
Responsibilities
- Define the long-term vision and strategy for Associate Experience across Customer Service
- Establish the multi-year product roadmap spanning workforce development, workforce intelligence, and associate workspace experiences
- Define how Customer Service measures, understands, and continuously improves workforce effectiveness
- Drive product strategy across multiple engineering teams and partner organizations
- Influence senior leadership on long-term investments that improve associate capability, customer outcomes, and operational efficiency
Eligibility
- Bachelor's degree
- 8+ years of technical product or program management experience
- Experience with feature delivery and tradeoffs of a product
Skills
AI/ML technologiesEnterprise softwareWorkforce technologyCustomer serviceProductivity platforms
About Company
Amazon is a leading e-commerce company that handles hundreds of millions of customer contacts each year across every Amazon business.
