Manager, Digital Product Operations

Overview

The Manager, Digital Product Operations serves as the operational bridge between US SME Early Experience teams and Product & Engineering, overseeing defect triage, feature demand intake, and release readiness to ensure product stability and customer impact. The role focuses on governance, cross‑functional alignment, and data‑driven insights while working on‑site three days per week.

Responsibilities

• Own end‑to‑end defect intake, validation, severity classification and protect engineering capacity
• Act as primary liaison between Early Experience and Product & Engineering to translate customer feedback into structured inputs
• Govern intake and qualification of customer‑driven feature requests, prioritizing based on utilization and business impact
• Assess operational supportability of new features, prepare readiness materials and monitor post‑launch adoption
• Maintain visibility into product health, identify systemic friction, and provide remediation recommendations

Eligibility

• Fintech, payments or SaaS product operations experience
• 3–5+ years in Product Operations, Business Operations or similar roles
• Eligibility to work in the United States (no visa sponsorship)
• Ability to influence cross‑functional stakeholders without direct authority

Skills