Job Description
Overview
Senior Product Manager leading IT Operations and Incident Management at Atlassian, shaping AI and non‑AI product strategy to improve incident detection, resolution and customer outcomes.
Experience
10+ years
Responsibilities
- Define and execute product strategy for Incident Management across IT and Developer personas.
- Conduct customer research and data analysis to identify pain points and prioritize high‑impact opportunities.
- Balance AI investments with reliable non‑AI capabilities such as workflow automation and reporting.
- Partner with Engineering, Design, Data Science, Marketing, Sales, Support and Customer Success to deliver end‑to‑end experiences.
- Engage directly with enterprise and SMB customers to validate concepts, drive adoption and measure impact.
Eligibility
- Domain expertise in IT Operations and Incident Management
- 10+ years building B2B/SaaS products, strong customer empathy, AI‑enabled product development
- N/A
Skills
Product ManagementAISaaSIncident ManagementCustomer Research
About Company
Atlassian is a global software company that creates collaboration tools like Jira, Confluence and Trello, enabling teams to work together effectively.
