Director, Digital Product Management & Chief of Staff

Overview

The Director, Digital Product Management & Chief of Staff leads product management standards and serves as a strategic partner to digital leadership, translating strategy into priorities and overseeing execution across the Digital/eCommerce organization. This role drives alignment, governance, and measurable outcomes across product, design, engineering, and business teams.

Responsibilities

• Lead and continuously improve the Product Management practice, including discovery, prioritization, roadmap, delivery, measurement, and governance
• Partner with the Chief Digital Officer to translate enterprise and digital/eCommerce strategy into clear priorities, initiatives, and success metrics
• Establish and manage leadership operating rhythms such as meetings, strategic reviews, portfolio discussions, and decision forums
• Coordinate annual and multi‑year strategic planning, integrating customer needs, commercial priorities, technology dependencies, and investment choices
• Develop executive‑ready materials, business updates, decision briefs, and communications that articulate strategy, performance, risks, and recommendations
• Maintain an integrated view of the digital portfolio, tracking priorities, KPIs, risks, dependencies, and escalating issues to leadership
• Facilitate alignment and coordinated execution across Product, UX/Design, Engineering, Data, Commercial, Operations, Finance, HR, and other partners

Eligibility

• Domain expertise in digital product management, eCommerce, and business operations
• 10+ years of progressive experience in product management, digital strategy, or related fields; demonstrated chief‑of‑staff or cross‑functional leadership experience
• Bachelor’s degree required; MBA or advanced degree preferred

Skills