Digital Experience Analyst – User Testing

Overview

We are looking for a Digital Experience Analyst to operationally support our existing team, work on user analytics data, and optimize our monitoring tools. The ideal candidate will have experience in Conversion Rate Optimization and user testing. The role involves working closely with the user testing team to provide partners with accurate recommendations.

Responsibilities

• Read dashboards, understand KPIs, and formulate hypotheses based on user behavior
• Analyze user journeys, heatmaps, funnels, and session replays to identify friction points
• Combine quantitative and qualitative insights from multiple sources
• Synthesize complex findings into concrete recommendations
• Prioritize recommendations based on business impact and implementation effort

Eligibility

• Proven digital expertise with strong understanding of digital acquisition channels
• Minimum 5 years of relevant experience in Website CRO
• Bachelor's degree in computer science or related field

Skills