Senior Manager, UX Design

Overview

The Lead Experience Designer at CVS Health will shape health‑care digital experiences by bridging user needs, business goals, technical constraints, and AI capabilities. This hands‑on role requires strong systems thinking, high‑quality design craft, and cross‑functional collaboration.

Responsibilities

• Represent design across a broad, complex, technical domain, advocating for user needs and high‑quality execution
• Design end‑to‑end experiences using prototypes, workflows, information architecture, and experience models
• Help teams frame problems, identify opportunities, and make decisions in ambiguous spaces
• Apply systems thinking to align user needs, business goals, technical constraints, and integration points
• Incorporate AI capabilities and tools into design work while driving tactical delivery and strategic impact

Eligibility

• 7+ years experience in product/UX/service design within a complex corporate environment
• Proficiency with Figma and AI tools such as Claude and Copilot
• N/A

Skills