Job Description
Overview
Senior Product Manager leading the creation of a next‑generation AI‑powered Case Management platform at eBay, responsible for unifying fragmented legacy systems into a scalable, end‑to‑end solution for global customer service.
Experience
6+ yrs
Responsibilities
- Own and define the product roadmap for the new Case Management platform across all channels, markets and lines of business
- Translate ambiguous business problems into prioritized, data‑driven product requirements and measurable features
- Lead discovery, design, and delivery by collaborating with design, engineering and cross‑functional teams from concept to launch
- Drive adoption, change management and partner with operations to ensure value realization
- Define success metrics, monitor outcomes, mitigate risks and ensure compliance and AI/ML integration
Eligibility
- Product management expertise, especially in contact‑center, CRM, case management or enterprise workflow solutions
- 6+ years of product management experience with at least 3 years building customer‑service platforms and leading digital transformations
- Preferably a bachelor’s degree in Business, Computer Science or related field
Skills
Product ManagementAI/ML IntegrationCustomer Service PlatformsAgile DevelopmentData‑Driven Decision Making
About Company
eBay is a global e‑commerce leader operating in over 190 markets, connecting millions of buyers and sellers and enabling economic opportunity through its online marketplace.
