Job Description
Overview
Senior Product Manager leading AI‑powered help experiences at eBay, focusing on regulatory compliance, trust and scalable customer support solutions.
Experience
6+ years
Responsibilities
- Define product strategy, roadmap, and execution for AI agents and composable AI platforms supporting regulatory compliance.
- Partner with Legal, Policy, Compliance, Risk, Engineering, Design, and Data Science teams to build scalable AI‑powered help experiences.
- Leverage data, experimentation, and customer insights to guide decisions, measure impact, and drive continuous improvement.
- Translate complex regulatory and policy requirements into intuitive, scalable product capabilities.
- Lead cross‑functional initiatives ensuring trust, safety, explainability, and high‑quality AI solutions at scale.
Eligibility
- 6+ years of product management experience, ideally with AI/ML, data‑driven or compliance products.
- Proven experience applying AI and automation to customer‑facing solutions such as conversational AI, decisioning, classification, or workflow automation.
- Ability to collaborate with legal, policy, risk, and engineering teams; no specific educational requirement mentioned.
Skills
Product ManagementAIMachine LearningData AnalysisRegulatory ComplianceRisk ManagementCross‑functional Leadership
About Company
eBay is a global e‑commerce leader operating in over 190 markets, connecting millions of buyers and sellers and driving economic opportunity worldwide.
