Job Description
Overview
The role involves designing next‑generation internal tools and AI‑powered experiences for eBay’s customer support teammates to improve efficiency and reduce cognitive load. The designer will collaborate across product, engineering, data science, and operations to shape product strategy and deliver scalable solutions.
Responsibilities
- Design intuitive, efficient, and scalable internal tools for customer support agents, including AI‑powered experiences.
- Conduct end‑to‑end user research (interviews, shadowing, usability testing) to inform and validate design decisions.
- Partner closely with Product, Engineering, Data Science, and Operations to shape product direction and meet business and teammate needs.
- Develop and evolve design patterns and systems for internal tools to ensure consistency and scalability across the ecosystem.
- Advocate for support teammates by translating workflow insights into product requirements and prioritizing features.
Eligibility
- UX design experience for complex systems, internal tools, or workflow‑driven products
- Ability to independently plan and execute user research and synthesize actionable insights
- Based in India and willing to work primarily in U.S. time zones
Skills
UX DesignUser ResearchPrototypingAI‑Assisted Tools
About Company
eBay is a global e‑commerce platform connecting millions of buyers and sellers across more than 190 markets worldwide.
