Product Analytics Manager

Overview

Freshworks is looking for a Manager - Product Analytics to serve as the hands-on Product Analytics Lead, owning product analytics end-to-end and shaping product strategy through data. This role requires a senior IC with strong analytical rigor, ability to partner with cross-functional teams, and influence product roadmap decisions. The ideal candidate will have experience in product analytics, data science, and analytics leadership.

Responsibilities

• Own end-to-end product analytics for one or more Products with high autonomy and ownership
• Partner closely with Product Managers, Engineering, and Design leaders to influence product strategy and roadmap decisions
• Collaborate with Marketing, Sales, Customer Success, and GTM teams to support growth, adoption, retention, and expansion initiatives through data
• Translate ambiguous business and product questions across teams into structured analytical problem statements
• Define, evolve, and own north-star metrics and product KPIs aligned to customer and business outcomes

Eligibility

• 8+ years of hands-on experience in analytics, data science, or product analytics
• Proven experience influencing product and engineering teams through data-driven insights
• Expert proficiency in SQL, with experience working on large and complex datasets

Skills