Job Description
Overview
The role of a researcher in Customer Engagement (CE) involves empowering Google to intelligently engage customers and help them succeed at scale, focusing on Ads and Ads-supported consumer space. The researcher will partner with AI/ML teams and drive customer success through strong partnerships. The role involves collecting and analyzing user behaviors and translating findings into compelling narratives and strategic recommendations.
Experience
4+ years
Responsibilities
- Influence stakeholders across organizations to gain support for research-based, user-centric solutions
- Own project priorities in alignment with larger product goals, and oversee allocation of resources within the project
- Drive ideas to improve products and services through research-driven insights and recommendations
- Lead teams to define and evaluate product, service, ecosystem impact
- Own goal and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs
Eligibility
- Bachelor's degree or equivalent practical experience
- 4 years of experience in an applied research setting
- Experience with research methods and AI technologies
Skills
AIUX researchHuman-Computer InteractionCognitive ScienceStatisticsPsychologyAnthropology
About Company
Google is a leader in technology and advertising, helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google.
