Job Description
Overview
The Staff Product Manager will own the strategy, execution, and architectural evolution of HighLevel's enterprise voice and contact‑center platform, covering HardPhones, SIP, IVR, and Call Center services. This role drives a carrier‑agnostic, scalable voice infrastructure for millions of SMB customers worldwide.
Experience
8+ years
Responsibilities
- Define vision, strategy and roadmap for HardPhone, SIP, IVR, Call Center and enterprise voice platforms
- Architect and scale a provider‑agnostic communications platform with advanced ACD capabilities
- Lead the full lifecycle of HardPhone provisioning, including zero‑touch provisioning and firmware management
- Drive development of IVR and Voice AI features such as workflow builders, speech recognition and call summarization
- Establish and monitor platform KPIs, ensure reliability and collaborate with cross‑functional teams to deliver scalable voice products
Eligibility
- 8+ years product management experience in communications, telecom or CPaaS/CCaaS
- Deep understanding of SIP, RTP, WebRTC, VoIP, IVR and enterprise telephony architectures
- N/A
Skills
SIPVoIPWebRTCIVRCPaaSCCaaSProduct ManagementAPI DesignTelemetry
About Company
HighLevel is an AI‑powered business operating system that provides agencies, entrepreneurs and SMBs with the infrastructure to build, automate and scale, serving over 1 million businesses in 150+ countries.
