CPaaS Support & Product Manager
IndiaFull-timePosted Aug 24, 2026
Job Description
Overview
The role combines product management, technical support, customer education, and AI‑driven support operations for a CPaaS platform, working remotely from India. You will own the product experience across UI and APIs while improving documentation, support processes, and AI bot performance.
Experience
2-4 years
Responsibilities
- Own the CPaaS product experience and roadmap based on customer feedback and business priorities
- Create and maintain technical documentation, tutorials, onboarding materials, and knowledge‑base content
- Provide L1/L2 technical support, monitor SLAs, and escalates complex issues to engineering
- Optimize AI‑powered support bots by training, monitoring analytics, and improving response accuracy
- Collaborate cross‑functionally with product, engineering, and customer‑facing teams to drive measurable improvements
Eligibility
- 2‑4 years of product management experience in SaaS/CPaaS or similar developer‑facing products
- Proficiency with APIs and experience troubleshooting API integrations
- Experience with technical support tools such as Zendesk, Intercom or Freshdesk
- Basic coding/scripting skills in Python or JavaScript
- No specific educational requirement (any degree acceptable)
Skills
Product ManagementCPaaSAPIPythonJavaScriptZendeskIntercomAI ChatbotNLPSQL
About Company
A partner company seeking a CPaaS Support & Product Manager to work remotely in India, offering high ownership, visibility across product and customer operations, and the chance to influence the product roadmap.
