Principal Product Manager

Overview

The Principal Product Manager will shape and deliver customer communication experiences within a fast-paced fintech environment, defining product vision, strategy, and OKRs while driving execution across teams. This role requires balancing strategic thinking with hands-on delivery. The goal is to improve financial outcomes for users through data-driven decision-making and customer empathy.

Responsibilities

• Define and own product strategy, roadmap, and OKRs for customer communication products
• Lead cross-functional execution with engineering, design, ML, analytics, and business teams
• Develop deep customer understanding through research, feedback loops, and data analysis
• Drive data-informed decision-making using experimentation, metrics tracking, and performance analysis
• Lead the development and launch of new communication features across omni-channel platforms

Eligibility

• 12+ years of total professional experience, including 7-10+ years in product management roles
• Strong background in fintech, financial services, challenger banking, or similarly regulated industries
• Proven ability to define product strategy, drive execution, and deliver measurable business impact

Skills