Content Design Senior Associate

Overview

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences as a Content Design Senior Associate. The role involves developing and executing content plans for inclusive product experiences and collaborating with cross-functional teams. The goal is to create engaging, user-friendly content that communicates complex concepts to a diverse audience.

Responsibilities

• Develop and implement content design strategies for multiple components of a product or series of small products
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture
• Use content models and taxonomies to design, structure and organize digital content
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensuring seamless interactions throughout the customer journey

Eligibility

• 3+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation
• Expertise in written and verbal storytelling, crafting clear, engaging content that clarifies complex concepts for diverse audiences

Skills