Experience Design Senior Associate

Overview

The Experience Design Senior Associate will lead strategic design initiatives, blending business needs with user insights to create inclusive and accessible experiences across JPMorgan Chase's products and services.

Responsibilities

• Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs.
• Diagram service flows, create wireframes, and prototype interactions while leading end‑to‑end design initiatives within a specific domain.
• Drive adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.
• Collaborate with cross‑functional teams to integrate user experience design into product development processes for seamless, customer‑centric solutions.
• Analyze market trends, user research feedback, and data insights, leveraging AI tools to inform design decisions and optimize experiences.

Eligibility

• 3+ years of experience in user experience design or a related field
• Proven expertise in inclusive design, accessibility guidelines, and AI‑assisted design tools
• Advanced technical literacy with understanding of client‑side technologies, APIs, and microservices

Skills