UX Research Senior Associate
Bengaluru, Karnataka, IndiaFull-timePosted Jul 29, 2026
Job Description
Overview
The role of an Experience Research Senior Associate involves leveraging advanced research methods to identify customer needs and shape exceptional user experiences. The position requires collaboration with cross-functional teams to inform design decisions and improve customer satisfaction. This role is within the Consumer & Community Banking division of JPMorganChase.
Experience
3+ years
Responsibilities
- Conduct and execute research studies using advanced methods to gather customer insights
- Analyze and interpret data to provide actionable recommendations for user experience design
- Collaborate with cross-functional teams to integrate user insights into product development
- Contribute to the creation and refinement of experience research strategies
- Stay current with industry trends to incorporate knowledge into team insights
Eligibility
- 3+ years of experience in generative and evaluative user experience research
- Demonstrated proficiency in both quantitative and qualitative research methods
- Advanced knowledge of user experience design principles and practices
Skills
User Experience ResearchQuantitative ResearchQualitative ResearchEthnography
About Company
JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers and businesses. It is a leader in investment banking, consumer and small business banking, commercial banking, and more, with a strong commitment to diversity and inclusion.
