Operations - Design

Overview

The role serves as the operational backbone of a 50+ member design team, overseeing people, processes, and rhythms to ensure smooth workflow and growth. It focuses on resource allocation, HR coordination, performance management, and tooling to support designers.

Responsibilities

• Maintain live view of designer allocation, utilization, and availability, and staff projects accordingly.
• Own HR‑admin processes for the design team, including onboarding, offboarding, leaves, and one‑on‑ones.
• Drive the performance review cycle, track goals, feedback, and support promotion cases.
• Build and improve internal processes, manage design‑team tooling and licenses, and coordinate procurement.
• Organize team rituals, knowledge‑sharing sessions, and serve as the primary contact for operational queries.

Eligibility

• 2–4 years experience in design operations, studio/team operations, program coordination, or people operations.
• Proven experience with resource/bandwidth planning for teams of 20+ members.
• Formal design education (B.Des) or hands‑on design experience is preferred but not mandatory.

Skills