Product Manager (Cabs)

Overview

Product Manager responsible for owning the post‑booking experience for cab customers across MakeMyTrip and Goibibo, driving GenAI‑enabled transformation to improve CX and operational efficiency. The role translates high‑volume customer signals into data‑backed product roadmaps and leads cross‑functional delivery of AI‑powered solutions.

Responsibilities

• Discover and prioritize consumer pain points using GenAI‑based analytics on NPS, calls, chats and cancellations
• Define and own product vision for GenAI‑driven post‑sales features such as conversational assistants and automated issue resolution
• Partner with data science and engineering to scope, ship and measure GenAI use cases, setting success metrics like containment rate, CSAT and cost‑to‑serve
• Build and maintain dashboards and instrumentation using Omniture, SQL and other analytics tools to track NPS, contact ratios, cancellation and repeat rates
• Lead agile execution through sprint planning, daily stand‑ups, PRD/BRD documentation and cross‑functional collaboration with product, engineering, finance and contact‑center teams

Eligibility

• MBA (preferably Tier‑I) with engineering background a plus
• 3‑6 years total experience, including 2‑3 years as Product Manager in e‑commerce/consumer internet or ride‑hailing
• Hands‑on experience with GenAI/LLM products, large unstructured data analysis, and analytics tools (SQL, Google Analytics, Omniture)

Skills