Senior Specialist - Customer Experience Designer
Pune Division, Maharashtra, IndiaFull-timePosted Sep 2, 2026
Job Description
Overview
Senior Specialist - Customer Experience Designer at Mastercard, focused on designing data-driven user experiences and rapid prototyping of dashboards, chatbots, web and mobile applications. The role collaborates cross‑functionally to create MVPs and visual language across web, mobile and IoT platforms.
Responsibilities
- Design proof‑of‑concepts and minimum viable data products using human‑centric design, Lean UX and Design Thinking.
- Lead and participate in Design Thinking workshops with industry verticals, regional leads and end‑users.
- Create cohesive visual language and high‑fidelity mockups for web, mobile, IoT and voice interfaces.
- Collaborate with brand, marketing, technology and product teams to ensure designs are usable, compliant and globally adaptable.
- Contribute to and extend Mastercard’s design pattern library and define implementation standards for adaptive/responsive presentation layers.
Eligibility
- Strong UX/Interaction design expertise with experience in data‑driven products and AI/ML contexts.
- Proven track record in rapid prototyping, user research, and creating user archetypes, personas, and journeys.
- Bachelor's or Master's degree in Design for Interactive Media or equivalent, with a world‑beating portfolio covering multiple form factors.
Skills
FigmaSketchAdobe XDAdobe IllustratorAdobe PhotoshopLean UXDesign Thinking
About Company
Mastercard is a global payments and technology company operating the world’s fastest payments network, connecting consumers, financial institutions, merchants, governments and businesses in over 210 countries and territories.
