Principal UX or CX Designer

Overview

Principal UX/CX Designer for Optum's Enterprise Digital Product Office, shaping experience strategy and delivering hands‑on design for complex enterprise products while improving design operations.

Responsibilities

• Lead evaluation and improvement of design practices across the organization
• Define future state for Experience Resource Management through research, analysis and visioning
• Build alignment across functional teams and influence strategic decisions on tools, skills and processes
• Advance operational discipline and standardization for Design, Research, and AI Enablement teams
• Mentor and coach designers, foster innovation, and leverage AI‑enabled tools to accelerate workflows

Eligibility

• Domain expertise in UX/CX design for enterprise/digital products, preferably in healthcare or regulated industries
• 10+ years designing web and mobile digital products, 3+ years in design operations/process improvement, experience with AI‑enabled design tools and Agile environments
• N/A

Skills