Senior Digital Product Manager

Overview

Seeking a Senior Digital Product Manager to lead AI‑driven self‑service voice solutions for Optum Behavioral Health, overseeing product strategy, development, and full lifecycle. The role partners with AI/ML, engineering, and business teams to deliver innovative Conversational AI experiences.

Responsibilities

• Define and execute product vision and roadmap for Conversational AI and Voice Bot solutions
• Lead end‑to‑end product lifecycle, gathering requirements and collaborating with engineering, UX, data science and operations
• Partner with AI/ML teams to integrate Generative AI, NLP, speech recognition and text‑to‑speech technologies
• Define, monitor and report KPIs, building dashboards and analytics to drive continuous optimization
• Manage stakeholder relationships, present strategy and performance metrics, and own financial business cases

Eligibility

• Domain expertise in healthcare/behavioral health and AI‑driven voice solutions
• 4+ years product management experience with AI, Conversational AI, Voice Bot or Contact Center products
• N/A

Skills