Job Description
Overview
We are looking for a product manager to own and scale AI-driven automation across merchant-facing digital support channels. The role involves improving merchant support outcomes by building AI agents and defining the next phase of AI-led merchant self-service. The ideal candidate will have experience in product management and technical skills.
Experience
1-4 years
Responsibilities
- Improve merchant support outcomes by building AI agents
- Take over active delivery and improve production quality
- Increase automation coverage across merchant support channels
- Expand autonomous resolution safely across more categories
- Build a detailed roadmap for additional channels with measurable quality gates
Eligibility
- 1–4 years of product management or related technical experience
- Engineering degree from a top-tier institution
- MBA from a premier B-school is a plus
- Experience owning B2B, SaaS, fintech, support automation, CRM, or AI products
Skills
Conversational AIChatbotsEmail automationVoice botsLLMsAI agentsPrompt workflowsClassification systems
