Job Description
Overview
The role focuses on building customer‑centric products and self‑serve experiences across voice and non‑voice channels, while leading cross‑functional teams to set goals and measure outcomes. It requires strong product management expertise, data‑driven decision making, and the ability to balance user needs with business priorities.
Experience
2-3 yrs
Responsibilities
- Ensure customers' needs are central by collaborating with stakeholders across geographies to deliver user‑backwards products quickly and iteratively.
- Create and manage product roadmaps, making trade‑off decisions to optimize execution, time‑to‑market, and business priorities.
- Build and iterate proactive, personalized, contextual self‑serve menu options for voice and non‑voice channels.
- Drive a cross‑functional team to set qualitative objectives, quantitative goals, and develop analytics to monitor self‑serve funnels.
- Conduct long‑term business planning, gather customer insights from multiple channels, and run rigorous A/B tests to validate hypotheses.
Eligibility
- Product Management experience (2-3 years) in high‑growth consumer B2C products
- End‑to‑end experience launching B2C products on mobile and desktop platforms
- Preferably an Engineer with Software Development background and an MBA
Skills
Google AnalyticsHotjarMixpanelSQLA/B testingProduct ManagementPDLCStatistics
