Service Designer

Overview

Wipro designit seeks a Service Designer to design and improve end‑to‑end services, working across research, strategy, design and delivery to create better outcomes for customers, employees and the business.

Responsibilities

• Conduct and support qualitative research activities such as interviews, workshops and observations and synthesize findings into insights, personas and journey maps
• Create current and future‑state customer journeys, service blueprints, ecosystem maps and operating models
• Identify pain points, dependencies and opportunities across people, processes, technology and policy using systems thinking
• Facilitate stakeholder workshops, collaborate with researchers, UX designers, product teams and technology partners
• Translate insights into actionable service design recommendations and deliver end‑to‑end service design projects

Eligibility

• Service Design, UX, Experience Design or Design Research expertise
• 3–6 years of experience in consulting, agency or enterprise digital transformation environments delivering end‑to‑end service design projects
• N/A

Skills