Manager - User Journey & Experience

Overview

The User Journey & Experience Designer will design end‑to‑end user experiences across Zyla’s digital app and offline health touchpoints, mapping journeys, creating wireframes and prototypes, and driving improvements through research and metrics.

Responsibilities

• Map and design complete end‑to‑end user journeys across Zyla’s digital products and offline health programs.
• Create wireframes, prototypes, journey maps and experience concepts for the Zyla app, identifying friction points and recommending improvements.
• Design offline experiences such as health camps, consultations and wellness programs, ensuring seamless integration with the digital experience.
• Conduct user research, usability testing and data analysis to generate insights and translate them into actionable journey enhancements.
• Collaborate with product, engineering, clinical, operations and other stakeholders, and define & track experience metrics to continuously improve activation, engagement and retention.

Eligibility

• Background in UX/Product/Service or User Journey Design
• 5+ years of relevant experience
• N/A

Skills