Cluster Manager - Design Thinking Unit

Overview

The User Researcher will generate deep psychology‑backed insights into user behavior for fintech and digital financial products, applying behavioral science and mixed‑methods research to drive evidence‑based decisions. The role leads end‑to‑end research execution and translates findings into actionable design and product strategies.

Responsibilities

• Conduct moderated and unmoderated user interviews using psychological frameworks to uncover latent motivations and barriers
• Design, deploy, and analyze quantitative studies (surveys, experiments) grounded in validated psychological models
• Synthesize qualitative and quantitative data into actionable insights, personas, journey maps, and behavioral frameworks
• Test UI/UX prototypes through usability and concept validation studies using tools such as Figma, Maze, and UserTesting
• Partner with design, product, and business teams to convert insights into bias‑aware recommendations and support key business KPIs

Eligibility

• Expertise in behavioral science, cognitive psychology, or related domains
• Minimum 5 years of hands‑on user research experience in consumer tech or fintech, covering qualitative and quantitative methods
• Master’s degree in Behavioral Design, Interaction Design, Human Psychology, Cognitive Science, or a related discipline

Skills