Lead UX Research Analyst

Overview

Lead UX Research Analyst at BMC drives the experience strategy for the Agentic Experience initiative, shaping how users interact with autonomous AI agents across complex enterprise workflows. The role combines hands‑on design, research, and cross‑functional leadership to deliver trustworthy, responsible AI experiences.

Responsibilities

• Define end‑to‑end cross‑product experience strategy for agentic AI systems, covering intent capture through outcome delivery
• Design human‑agent interaction patterns, controls, and trust cues for single and multi‑agent workflows across conversational, visual, and workflow interfaces
• Lead discovery research, prototype, and test AI workflows with customers and stakeholders to validate usability and trust
• Establish reusable UX patterns, standards, and accessibility guidelines for agentic experiences across BMC products
• Provide design direction, mentorship, and communicate strategy, risks, and trade‑offs to senior leaders and cross‑functional teams

Eligibility

• 10+ years of product or UX design experience in complex enterprise environments (IT, cloud, cybersecurity, etc.)
• Proven leadership in cross‑functional initiatives and a strong portfolio demonstrating systems thinking and measurable impact
• Bachelor’s or Master’s degree in Human‑Computer Interaction, Interaction Design, UX Design, Cognitive Science, or equivalent practical experience

Skills