Job Description
Overview
Senior Product Manager leading the development of eBay’s next‑generation AI‑enabled Case Management platform, transforming legacy systems into a unified, scalable solution for customer service across global markets.
Experience
6+ years
Responsibilities
- Own and define the product roadmap for a modern end‑to‑end case management platform.
- Translate ambiguous business problems into prioritized, data‑driven product requirements and measurable features.
- Lead product discovery, design, and delivery, partnering with design and engineering to drive execution from concept to launch.
- Drive adoption and change management across business, operations and compliance teams.
- Define success metrics, monitor outcomes, and mitigate risks to ensure business impact.
Eligibility
- 6+ years product management experience, with at least 3 years building contact‑center, CRM, case management or enterprise workflow products.
- Proven experience leading large‑scale digital or service technology transformations and integrating AI/ML capabilities.
- N/A
Skills
Product ManagementAI/ML IntegrationCRM/Case ManagementWorkflow AutomationData‑Driven Decision Making
About Company
eBay is a global e‑commerce leader operating in over 190 markets, connecting millions of buyers and sellers and driving innovative, sustainable commerce solutions.
