Product Delivery Manager - ServiceNow - Moveworks

Overview

The ServiceNow Product Delivery Manager (Moveworks) at EY leads end‑to‑end delivery of ServiceNow solutions, driving product strategy, stakeholder engagement and adoption across the enterprise. The role manages product backlog, governance and continuous improvement to ensure high‑quality outcomes aligned with EY’s technology strategy.

Responsibilities

• Define and execute product strategy, roadmap and backlog aligned with EY ServiceNow goals
• Engage with business stakeholders and vendors to gather requirements, remove impediments and ensure solution adoption
• Manage delivery of projects, coordinating cross‑functional teams, monitoring risks, timelines, budget and quality
• Establish governance processes, track KPIs, adoption metrics and drive continuous improvement
• Stay current with ServiceNow and Moveworks innovations, demonstrate new features and lead implementation initiatives

Eligibility

• ServiceNow development experience (3+ years) and ServiceNow Certified System Administrator (CSA) certification
• Strong understanding of the Moveworks platform, its AI capabilities and integration with ServiceNow and other enterprise tools
• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field

Skills