USS Product Management Lead

Overview

The role leads product management for EY's Unified Support Services, defining vision, managing backlog and driving integration across support tools like Genesys, Qualtrics and ServiceNow.

Responsibilities

• Define and communicate product vision and strategy to stakeholders
• Manage and prioritize product backlog ensuring maximum business value
• Own end-to-end integration strategy across USS tools (Genesys, Qualtrics, ServiceNow, Microsoft Copilot, Nexthink)
• Collaborate with architecture, engineering and vendors to deliver scalable, secure integrations
• Participate in Agile ceremonies and analyze customer feedback to guide product refinements

Eligibility

• 10+ years product management experience in IT service desk or similar domain
• Proven experience leading complex integrations across Service Desk, Voice, Experience Management and AI platforms
• Strong leadership, stakeholder management and Agile methodology expertise

Skills