Customer Experience Specialist
IndiaFull-timePosted Jul 26, 2026
Job Description
Overview
A Customer Experience Specialist is required to monitor and improve customer experience across every touchpoint for a global consumer brand. The role involves turning feedback and journey data into concrete fixes. The position is open in multiple locations across India or remote.
Experience
2 to 6 years
Responsibilities
- Experience Monitoring - Track CSAT, NPS, and other experience metrics across channels
- Identify friction points across the purchase and service journey
- Share weekly experience insights with support, product, and marketing teams
- Partner with support and operations teams to close recurring experience gaps
- Test and roll out fixes to onboarding, purchase, and post-purchase flows
Eligibility
- 2 to 6 years in customer experience, customer support, or consumer research
- Comfort working with survey, feedback, and analytics tools
- Strong communication and cross-functional collaboration skills
Skills
QualtricsMedalliaZendesk
About Company
A global consumer brand building its India customer experience team, partnered with Flexiple to hire.
