Service Designer Q2 27

Overview

The role focuses on service and product design within a B2B sales context, guiding process mapping, workshop facilitation, and stakeholder engagement to shape future-state solutions. It collaborates closely with product managers and technical leads to translate insights into roadmaps and requirements.

Responsibilities

• Facilitate workshops and engage senior stakeholders to solve complex problems
• Map current-state processes and design future-state journeys, service blueprints, and detailed journey maps
• Translate journey maps into high-level features and requirements, working with product managers and tech leads to create roadmaps
• Leverage Salesforce capabilities to enhance service design and delivery
• Apply Agile and Lean methodologies, conduct user research and usability testing, and manage stakeholder relationships

Eligibility

• Expertise in B2B sales processes and service design
• Proven experience with Salesforce, Agile/Lean, and user research
• Typically requires a bachelor’s degree in Business, Design, or related field (or equivalent experience)

Skills