Service Designer_Q2 27

Overview

The role focuses on service and product design within B2B sales, driving process mapping, workshop facilitation, and stakeholder collaboration to deliver actionable solutions.

Responsibilities

• Lead B2B sales process activities including lead generation, negotiation, and deal closure
• Facilitate workshops and engage senior stakeholders to solve complex problems
• Map current-state processes and design future-state journey maps and service blueprints
• Translate journey maps into features and requirements in partnership with Product Managers and Tech Leads
• Apply Salesforce, Agile, and Lean methodologies to enhance service design and delivery

Eligibility

• Service design and B2B sales domain expertise
• Experience with Salesforce, Agile/Lean, stakeholder management, and workshop facilitation
• N/A

Skills