Senior Specialist, Customer Experience Design

Overview

The Senior Specialist, Product Experience Design will lead the creation of data‑driven digital products, crafting MVPs and proof‑of‑concepts using human‑centred design, Lean UX and Design Thinking. The role collaborates cross‑functionally to deliver high‑quality visual and interaction experiences across web, mobile, IoT and voice platforms.

Responsibilities

• Design proof‑of‑concept and minimum viable data products using human‑centric design principles and rapid prototyping.
• Facilitate Design Thinking workshops with cross‑functional teams, industry verticals and end‑users to define product requirements.
• Develop cohesive visual language and high‑fidelity mockups for web, mobile, IoT and voice interfaces.
• Partner with brand, marketing and technology teams to establish implementation standards and ensure responsive, adaptive designs.
• Contribute to Mastercard’s design pattern library and drive iterative design‑test‑redesign cycles based on user feedback.

Eligibility

• Domain expertise in interaction and visual design for data‑driven B2B/B2B2C products.
• Proven experience with rapid prototyping, UX research, and designing dashboards, chatbots, VUI, and other data visualisation tools.
• Bachelor's or Master's degree in Design for Interactive Media or equivalent experience.

Skills