Product Manager - Customer Account Management_104537

Overview

Lead the definition and delivery of customer account and loyalty digital products, shaping vision, roadmap and backlog. Collaborate with cross-functional teams to enhance registration, authentication, profile, order history, returns, payment preferences and loyalty experiences.

Responsibilities

• Define and manage product vision, roadmap, and backlog for customer account and loyalty capabilities.
• Translate customer needs and business objectives into clear use cases, product requirements, and measurable outcomes.
• Lead discovery and delivery of registration, authentication, profile, order history, returns, payment preference, and account service journeys.
• Develop loyalty, rewards, membership, tier, and offer experiences to improve customer engagement and retention.
• Coordinate with engineering, UX, analytics, operations, and business teams to deliver reliable customer-facing digital products.

Eligibility

• 5-10 years of product management experience, including 4-6 years with customer‑facing digital products.
• Experience in retail domain, specifically with loyalty, rewards, membership or related customer engagement solutions.
• Any graduation or post‑graduation degree (no specific educational constraint).

Skills