Sr. Engineering Program Manager

Overview

Seeking an experienced ServiceNow Product Manager / Business Analyst with 6-12 years of expertise in ITSM and ITAM to drive product initiatives and deliver scalable ServiceNow solutions. The role involves collaborating with stakeholders, technical teams, and leadership to define roadmaps, manage implementations, and ensure continuous improvement.

Responsibilities

• Act as Product Manager / Business Analyst for ServiceNow initiatives, gathering and documenting business requirements, user stories, and functional specifications.
• Define product vision, roadmap, and priorities; lead requirement workshops, solution discussions, and backlog grooming sessions.
• Drive ServiceNow implementation and enhancement projects across ITSM (incident, problem, change, request) and ITAM (asset management, CMDB, software & hardware).
• Collaborate with technical teams to design scalable solutions, support sprint planning, UAT coordination, and release management while ensuring alignment with platform capabilities.
• Track KPIs, process improvements, platform adoption metrics, coordinate integrations, and promote continuous improvement best practices.

Eligibility

• Domain expertise in ServiceNow ITSM and ITAM
• 6-12 years of experience in ServiceNow Product Management / Business Analysis, Agile/Scrum, stakeholder management
• Bachelor's degree in Engineering, Computer Science, IT or related field; MBA a plus

Skills