Job Description
Overview
Zendesk seeks a seasoned Product Manager to lead the strategy, vision, and roadmap for AI‑augmented notification and performance products for agents and admins. The role involves driving product development across a global customer base and collaborating cross‑functionally to deliver scalable solutions.
Experience
5+ yrs
Responsibilities
- Define and execute roadmap for the notifications platform and agent performance products
- Collaborate with engineering, design, data science, go‑to‑market and other teams to build 0‑1 functionality
- Engage directly with customers to gather requirements and feedback
- Own and track KPIs related to product delivery, customer satisfaction and business impact
- Foster a culture of product excellence and innovation within the organization
Eligibility
- Deep expertise in AI/ML‑enabled SaaS product development
- 5+ years product management experience launching AI products in B2B SaaS
- Bachelor's degree in Computer Science or related field
Skills
Product ManagementAI/MLSaaSRoadmappingCross‑functional Leadership
About Company
Zendesk is a global leader in AI‑first customer service and employee service software, providing flexible, reliable solutions that power billions of conversations for brands worldwide.
