Privacy and user experience design

| 26 Jul 2019

Morning time: My wife googled for a good cardiologist in a particular area in Chennai. 

Evening time: Still, I am receiving  calls from random centers asking if I want their services. Twice, I had to stop driving and explain that I am no more looking for the query.

Justdial.com is mostly the first in google search results and provides required information instantly, saving time and stress. So does other websites like Indiamart.com, but what happens after that? Our phone numbers (don't know how they get it) are sold to justdial clients to start their hunt of potential customers. 

As users, the service has instantly helped us BUT the business models with little customer experience design has ruined the rest.

Few Indian startups are infamous for selling user data freely while companies like Canva are delicately concerned about their user's comfort. 

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