Job Description
Overview
Senior Product Designer for Jira Service Management, focusing on AI‑first, end‑to‑end user experiences across research, prototyping and UI implementation. The role blends visual, interaction, and systems design to serve over a million global users.
Experience
8+ years
Responsibilities
- Design end‑to‑end experiences for Jira Service Management, from problem definition through UI implementation, especially AI‑first journeys
- Deliver high‑impact design work at scale for more than 1M users worldwide
- Solve complex, AI‑assisted problems using prototypes to explore flows and de‑risk decisions
- Collaborate cross‑functionally with engineers, product managers, marketers and analysts
- Champion user advocacy, mentor the design team and help shape a user‑centric culture
Eligibility
- Domain expertise in service management or customer support processes
- 8+ years of UX/product design experience, including AI‑powered experience design
- No specific educational constraint
Skills
UX designAIPrototyping
About Company
Atlassian builds collaborative software used by teams worldwide, including Jira Service Management, to help organizations deliver services efficiently and foster a culture of teamwork and inclusivity.
