Lead UI/UX Designer

Overview

Lead UI/UX Designer responsible for defining and guiding the end‑to‑end experience of the ServiceNow Associate Portal, driving user‑centered discovery, strategy, and design across desktop and mobile.

Responsibilities

• Lead UX strategy and design direction for the Associate Portal, creating IA, flows, wireframes, high‑fidelity designs and prototypes.
• Plan and facilitate discovery workshops, stakeholder interviews, user research, journey mapping, persona development and usability testing.
• Create and govern a reusable design system aligned with enterprise brand, ServiceNow capabilities and accessibility standards.
• Partner with ServiceNow developers to ensure design feasibility in Employee Center Pro, UI Builder, Service Portal and responsive frameworks, and review implementation quality.
• Mentor designers and researchers, establishing UX standards, review checkpoints and documentation.

Eligibility

• Expertise in UX/product design for enterprise or employee‑facing digital products
• 8+ years of experience leading complex digital experiences
• Bachelor’s degree in UX, Interaction Design, HCI, Visual Design or equivalent practical experience

Skills