Senior Product Manager

Overview

The Senior Product Manager, Orders & Reservations at Expedia Group will own the product vision, strategy, and roadmap for the core commerce platform that manages booking, payment, and reservation lifecycles. The role focuses on improving purchase and booking success, reducing failed customer interactions, and leveraging AI/ML for intelligent automation.

Responsibilities

• Define and execute end‑to‑end product vision, strategy, and roadmap for order management and reservations.
• Partner with engineering to design APIs, distributed systems, and cloud integrations that enhance orchestration and intelligent routing.
• Lead cross‑functional delivery across product, engineering, design, analytics, finance, and risk, producing PRDs and prioritization frameworks.
• Drive down failed customer interactions through incident learnings, root‑cause analysis, and improved monitoring/alerting.
• Apply AI/ML and intelligent automation to detect anomalies and proactively prevent booking, payment, and servicing failures.

Eligibility

• 7+ years of product management experience on complex, platform‑oriented commerce or reservation systems.
• Strong understanding of booking, payment, fraud, cancellation, and post‑booking servicing workflows.
• Technical fluency with APIs, distributed systems, cloud architectures, and data platforms.
• Proven cross‑functional leadership and stakeholder communication, including executive influence.
• MBA, equivalent business education, or technical degree (e.g., Computer Science) preferred.

Skills