Senior Specialist, Customer Experience Design

Overview

Senior Specialist, Product Experience Design at Mastercard in Pune, focusing on designing data‑driven B2B/B2B2C products using AI/ML, rapid prototyping, and human‑centric design. The role collaborates across cross‑functional teams to create MVPs, dashboards, voice interfaces and more.

Responsibilities

• Design proof‑of‑concepts and Minimum Viable Products using Lean UX and Design Thinking principles.
• Lead and participate in design‑thinking workshops with industry verticals, regional leads and end‑users.
• Create cohesive visual language and prototypes for web, mobile, IoT and voice interfaces.
• Collaborate with brand, marketing, product and technology teams to ensure responsive implementation and business alignment.
• Contribute to Mastercard’s design pattern library and maintain regulatory compliance for data‑driven products.

Eligibility

• Domain expertise in UX/Interaction Design and data‑driven product design.
• Experience with rapid prototyping, design‑thinking workshops, and tools such as Figma, Sketch, Adobe XD/Illustrator.
• Bachelor's or Master's degree in Design for Interactive Media or equivalent experience.

Skills