Job Description
Overview
As a Senior Product Manager at Phenom, you will own the strategy, roadmap, and execution for the messaging platform. This role involves driving the platform's evolution towards true omnichannel orchestration and ensuring reliability, deliverability, and compliance. You will also identify opportunities to apply AI and improve the product.
Experience
4-7 years
Responsibilities
- Own the strategy and roadmap for Phenom's messaging platform
- Drive the platform's evolution toward true omnichannel orchestration
- Partner with engineering to ensure messaging infrastructure is scalable, compliant, and resilient
- Define and evolve campaign and automation capabilities
- Work closely with compliance, legal, and trust & safety functions to navigate regulatory requirements
- Identify opportunities to apply AI and improve the product
Eligibility
- 4-7 years of product management experience in SaaS
- Direct experience owning a messaging, campaign, CRM communication, or omnichannel platform
- Hands-on experience with SMS, WhatsApp, and/or email infrastructure
Skills
AISaaSProduct ManagementOmnichannel CommunicationMessaging Platform
About Company
Phenom is a growing organization that values diversity, equity, and inclusion, and is committed to building a more inclusive environment for its employees and customers.
