Staff Inbound Product Manager

Overview

The role is an inbound technical product manager responsible for designing, delivering, and iterating ServiceNow ITSM and ITOM solutions in production. It combines stakeholder discovery, engineering delivery, performance measurement, AI‑enabled acceleration, and executive product influence.

Responsibilities

• Shape the solution through discovery sessions, translate business needs into ServiceNow designs, and secure stakeholder sign‑off.
• Deliver with engineering by converting designs into epics, guiding build, managing backlog, and overseeing UAT, go‑live, and hypercare.
• Measure outcomes by instrumenting implementations, building dashboards, and using data to drive iterative improvements.
• Accelerate delivery using AI tools (Claude, ChatGPT, Gemini) for requirements synthesis, prototyping, and documentation.
• Influence product roadmap by presenting results in executive forums and partnering with ServiceNow product management to close capability gaps.

Eligibility

• 8+ years delivering ServiceNow solutions with at least 3 full‑lifecycle ITSM/ITOM deployments
• Prior product management experience (formal or informal)
• Experience integrating AI into workflows or decision‑making
• ITIL v4 Foundation or higher certification
• ServiceNow certifications: CSA and at least one CIS in ITSM or ITOM

Skills