Job Description
Overview
Zendesk seeks an experienced Product Manager to lead the development of AI‑augmented product experiences, focusing on the notifications platform for agents and admins. The role involves defining strategy, roadmap, and delivering scalable solutions for its 130k+ customers.
Experience
5+ yrs
Responsibilities
- Define strategy, vision, and roadmap for the notifications platform and AI‑driven products
- Collaborate with engineering, design, data science, go‑to‑market, and other teams to build and launch new functionality
- Engage with customers to gather requirements, feedback, and ensure product meets KPI and satisfaction goals
- Own and track key performance indicators related to product delivery, customer satisfaction, and business impact
- Drive a culture of product excellence and innovation across the organization
Eligibility
- Bachelor's degree in Computer Science or related field
- 5+ years product management experience, preferably launching AI products in B2B SaaS
- Strong technical acumen and ability to work cross‑functionally with engineering and design
Skills
Product ManagementAI/MLSaaSRoadmappingCross‑functional Leadership
About Company
Zendesk is a global leader in AI‑first customer service and employee service software, providing flexible, reliable solutions that power billions of conversations for brands worldwide.
