Job Description
Overview
Zendesk seeks an experienced Product Manager to lead AI‑augmented product experiences, focusing on the notifications platform for agents and admins and driving KPI‑based accountability.
Experience
5+ years
Responsibilities
- Define strategy, vision, and roadmap for the notifications platform and related AI products.
- Collaborate with engineering, design, data science, go‑to‑market, and legal teams to build and launch new functionality.
- Engage directly with customers to gather requirements, feedback, and validate product solutions.
- Own and monitor key performance indicators related to product delivery, customer satisfaction, and business impact.
- Cultivate a culture of product excellence and innovation within the Product Management organization.
Eligibility
- Bachelor's degree in Computer Science or a related field
- 5+ years of product management experience, preferably launching AI products in B2B SaaS
- Strong technical acumen and ability to work cross‑functionally with engineering and design
Skills
AI/MLSaaS Product ManagementCross‑functional LeadershipData AnalysisStrategic Planning
About Company
Zendesk is a global leader in AI‑first customer and employee service software, providing flexible, reliable solutions used by billions of conversations across 130k+ customers worldwide.
